Policy For Printful Merchandise:
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [insert your support email here]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Return Policy
Claims for misprinted/damaged/faulty items must be made within 4 weeks of product receipt. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims that are considered to be an error on our part will be at our expense.
If you or your customers discover a defect in the products or any other problem with the order, please submit a problem report.
The English language version controls this Agreement and its interpretation, regardless of any translation made for any purpose.
The return address is Printful's setup by default. When we receive a returned shipment, you will be sent an automated email notification. Unclaimed returns will be used for charity after 4 weeks. If Printful's facility is not used as a return address, you are responsible for all returned shipments.
Wrong address - if you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for the cost of re-delivery once we have confirmed an updated address (if any).
Unclaimed - Supplies that are unclaimed will be returned to our facility and you will be responsible for the cost of redelivery (if any) to you or your end customers.
If you have not registered an account on printful.com/en/ and have not added a payment method, you hereby agree that any returned orders due to an incorrect shipping address or non-receipt of the shipment will not be available for reshipment and at your expense be used for charity (without us issuing a refund).
Printful will not accept returns of sealed goods, particularly face masks, that are unsuitable for return for health or hygiene reasons. You hereby agree that returned face mask orders will not be available for re-delivery and will be disposed of instead.
Returned by customer -It is best to advise your end customers to contact you before they return any products. Except for customers residing in Brazil, we do not refund orders simply because the customer changes their mind. Product returns, face mask returns, and size swaps can only be offered at your expense and discretion. If you decide to accept returns or offer a size exchange yourself, you must place a new order for a face mask or product in a different size at your own expense. Customers residing in Brazil who have changed their mind must contact our customer service and indicate their willingness to return the item within 7 consecutive days of receipt and provide a picture of the item. The withdrawal request will be subject to an assessment to verify whether the product has been used or destroyed, even if it is partial. In these cases, a refund is not possible.
Notice to EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, you cannot be offered a right of withdrawal for:
1. the supply of goods made to the consumer's specifications or significantly personalised;
2. sealed goods whose seal has been broken after delivery and which are therefore not suitable for return for reasons of health protection or hygiene,
therefore, Printful reserves the right to refuse returns at its sole discretion.
The English language version governs this Policy and its interpretation, regardless of any translations made for any purpose.